Question 1

How do I place a custom cake order?

Accepted Answer

Simply click the 'Place Order' button and fill out our detailed form with your requirements. We'll get back to you within 1-3 working days with a quote and timeline.

Question 2

Do you offer delivery?

Accepted Answer

We currently only offer pickup service. Delivery is not available at this time.

Question 3

Where can I pick up my cake?

Accepted Answer

We offer convenient pickup locations in Rotterdam and Vlaardingen. The exact pickup address will be provided when you confirm your order.

Question 4

How much advance notice do you need?

Accepted Answer

We recommend ordering 2 weeks in advance for custom cakes due to our limited weekly spots.

Question 5

What sizes are available?

Accepted Answer

Various cake sizes are available. When filling out the order form, you can select your preferred size from the available options.

Question 6

How are prices calculated?

Accepted Answer

Pricing depends on size, complexity of design, and ingredients used. Basic cakes start from €25, with custom decorations priced individually.

Question 7

Do you offer wedding cakes?

Accepted Answer

Yes! We specialize in creating beautiful wedding cakes for your special day.

Question 8

What payment methods do you accept?

Accepted Answer

After you confirm your order, we'll send you a secure payment link via Instagram for easy and convenient payment.

Question 9

Can I see my cake before pickup?

Accepted Answer

You can request to see a photo of your completed cake before pickup. We'll do our best to accommodate this request.

Question 10

What's your cancellation policy?

Accepted Answer

Orders can be cancelled up to 5 days before the scheduled pickup date for a partial refund. Please note that advance payments are non-refundable.

Question 11

What if I don't receive a response within 1-3 working days?

Accepted Answer

If you haven't heard back from us within 1-3 working days after submitting your order, please send us another message via Instagram. We want to ensure every inquiry is handled promptly

Frequently Asked Questions

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